Refund policy
Last updated October 2026.
Damaged or lost shipments
If a parcel arrives damaged, or tracking shows no movement for 7 days, contact us within 7 days with the order reference and photographs where relevant. We will reship or refund.
Incorrect items
Contact us within 7 days. We will send the correct item and arrange return of the incorrect one at our cost.
Change of mind
Peptides are temperature-sensitive and cannot be restocked once shipped, so change-of-mind returns are not accepted. Orders not yet dispatched can be cancelled for a full refund.
Quality concerns
If a lot appears not to match its certificate of analysis, send the lot number and your observations. We will review with the manufacturer and replace or refund confirmed defects.
Refund method
Interac e-Transfer to the originating account, within 5 business days of approval.