Frequently asked questions
Ordering
Who may order?
Adults (18+) ordering for in-vitro laboratory research. At checkout you confirm the products will not be used in humans or animals.
How is payment made?
By Interac e-Transfer. Checkout issues an order reference and the total; send the e-Transfer with the reference in the message field. Orders dispatch once payment is confirmed.
Is there an introductory discount?
Code YVR10 applies 10% to a first order and stacks with multi-vial pricing.
How does multi-vial pricing work?
Each product can be ordered as 1 vial, 4 vials (10% off) or 8 vials (18% off). Select the quantity on the product page.
Can an order be changed or cancelled?
Yes, until dispatch. Email us with the order reference. Parcels in transit cannot be recalled.
Shipping
Where do you ship?
Any address in Canada, including the territories, by tracked courier. We do not ship outside Canada.
How quickly do orders dispatch?
Typically within one to two business days after payment is confirmed. A tracking number is emailed at dispatch.
What does shipping cost?
$15 flat anywhere in Canada; free on orders over $150 before tax.
How are orders packaged?
Plain outer packaging with no description of contents. Vials are padded inside.
Is sales tax charged?
Yes, according to the shipping province or territory. Checkout shows the estimate before you place the order.
Products
Are certificates of analysis available?
Yes. Each lot has a manufacturer-issued COA. Reports are published on the COA page as received and matched by lot number.
Who manufactures the products?
Third-party manufacturers. Orders are packed and dispatched by our fulfilment partner. We do not operate a laboratory or manufacture products.
How should products be stored?
Lyophilized vials at −20 °C, protected from light and moisture. Short periods at ambient temperature in transit are generally tolerated. Reconstituted solutions at 2–8 °C.
What does the labelled amount mean?
The nominal peptide content of the vial as stated by the manufacturer. The lot COA reports measured purity.
Policy
Are these products approved by Health Canada?
No. They are research chemicals with no Drug Identification Number and are not drugs, supplements, cosmetics or natural health products. They are not for human or veterinary use.
Do you provide dosing information?
No. We supply materials and reference data for laboratory research only and cannot provide information about administration to humans or animals. Orders requesting it are cancelled.